Connecting with Canadians

Research Report:

The Taming of the Queue III – Wait Time Measurement, Monitoring and Management: Where the Rubber Meets the Road

by Tom McIntosh, Renée Torgerson

The Taming of the Queue III – Wait Time Measurement, Monitoring and Management: Where the Rubber Meets the Road. Tom McIntosh and Renée Torgerson. Conference Report. March 2006. 45 pp.

A third symposium on wait times took place recently in Ottawa: The Taming of the Queue III – Wait Time Measurement, Monitoring and Management: Where the Rubber Meets the Road. Participants heard a mixed review of the benchmarks: that significant progress is being made, but also that cutting wait times in targeted areas has trade-offs.

The Taming of the Queue III – Wait Time Measurement, Monitoring and Management: Where the Rubber Meets the Road by Tom McIntosh, Director and Renée Torgerson, Researcher with CPRN's Health Network, is the report on the conference. It provides a complete summary of the speakers' presentations, and a broad assessment of the progress across the country in wait time measurement and management.

You can access or download the conference presentations. See Associated Documents below.

Release Date: 23 Jun 2006
Number of pages: 45
Document number: 44140

Related Publications:

Commentary: Wait Times without Rhetoric: Lessons from the Taming of the Queue
E-network: Public Involvement in Canada - How to Get Started
E-network: Taming of the Queue III: Where the Rubber Hits the Road with Wait Times
News Release: Taming of the Queue III – Where the Rubber Hits the Road with Wait Times
Presentation: A Systematic Review of Cataract Waiting Times
Presentation: Bone and Joint Decade of Canada
Presentation: Canadian Wait Times Project
Presentation: Cross-Country Check-Up: A Snapshot from Newfoundland & Labrador
Presentation: Ensuring Appropriate Access to Diagnostic Imaging
Presentation: Improving Flow in Saskatchewan
Presentation: Improving Queue Management Through Operational Research and System Redesign
Presentation: Inputs From the Western Canada Waiting List Project to Waiting Time Benchmarks
Presentation: IT - In Service of Improved Access
Presentation: IT Solutions for Wait Lists
Presentation: Maîtriser les files d'attente au Centre hospitalier universitaire de Québec
Presentation: On the Mark: An Island Perspective
Presentation: Ontario's Wait Time Information Strategy: Supporting Better Access to Care
Presentation: Ontario's Wait Time Strategy - Improving System Efficiency
Presentation: Prospects for Improving Wait Times in a Post Chaoulli World
Presentation: Regional Innovations in Improving Access and Reducing Waits - The BC Experience
Presentation: Setting Standards for Access to Radiotherapy
Presentation: System Re-Design in Primary Care
Presentation: Taming of the Queue III - Physician Roles
Presentation: Taming the Queue - What can we learn from European experiences?
Presentation: Timely and Appropriate Access to Health Care - The Way Forward
Presentation: Towards a Service Based Model of Patient Access - The Role of the Providers
Presentation: Update from Nova Scotia: Orthopaedic Blitz
Presentation: Waiting for care in Canada: Results from 2005 HSAS and beyond....
Presentation: Waiting for Health Care in Canada: What We Know and What We Don't Know