 Connecting with Canadians |
Research Report:The Taming of the Queue III – Wait Time Measurement, Monitoring and Management: Where the Rubber Meets the RoadThe Taming of the Queue III – Wait Time Measurement, Monitoring and Management: Where the Rubber Meets the Road . Tom McIntosh and Renée Torgerson. Conference Report. March 2006. 45 pp. A third symposium on wait times took place recently in Ottawa: The Taming of the Queue III – Wait Time Measurement, Monitoring and Management: Where the Rubber Meets the Road. Participants heard a mixed review of the benchmarks: that significant progress is being made, but also that cutting wait times in targeted areas has trade-offs.The Taming of the Queue III – Wait Time Measurement, Monitoring and Management: Where the Rubber Meets the Road by Tom McIntosh, Director and Renée Torgerson, Researcher with CPRN's Health Network, is the report on the conference. It provides a complete summary of the speakers' presentations, and a broad assessment of the progress across the country in wait time measurement and management. You can access or download the conference presentations. See Associated Documents below.
Release Date: 23 Jun 2006 Related Publications:
Commentary: Wait Times without Rhetoric: Lessons from the Taming of the Queue |
Download